Last updated: May 4, 2026
These Terms of Service ("Terms") govern your use of Ouna, a conversational companion operated by Story Industries, Inc. ("Story Industries," "we," "us," or "our"), and the website at withouna.com. By creating an account or using our website, you agree to these Terms.
Ouna is a research preview. It is an early-stage product built by a small team. It is still learning. It can sound off, miss things, get a fact wrong, or respond in a way that doesn't match what you needed. By using Ouna you accept that you're using something that is still being shaped, and that what works today may change tomorrow.
Ouna is not a substitute for professional care. It is not therapy, not counseling, not medical advice, not legal or financial advice, and not a crisis service. It does not diagnose. It does not treat. It is software designed to help you reflect through conversation — not a clinician, not a friend, not a person.
Ouna is not for emergencies. If you or someone you know is in danger or in crisis, please contact help directly:
Do not rely on Ouna for emergency response. The agent is built to surface these resources when a conversation reaches a moment Ouna isn't built for, but it can miss situations or recognize them too late. Ouna does not provide emergency services and is not a substitute for them.
These Terms, together with our Privacy Policy, are the agreement between you and Story Industries about your use of Ouna and our website. If any provision conflicts with the Privacy Policy on a privacy question, the Privacy Policy governs.
We may update these Terms over time as Ouna evolves. When we make a substantive change, we'll tell you through the app or by email before the change takes effect. Continuing to use Ouna after that point means you accept the updated Terms.
Ouna is software. You talk; Ouna listens, asks questions, and helps you reflect on your own life. The conversations are recorded and transcribed so Ouna can remember what you've shared and build on it across sessions.
Ouna uses artificial intelligence. AI can be wrong. Ouna may misremember a detail, summarize something inaccurately, or respond in a way that misses what you meant. Do not treat what Ouna says as a factual record of your life or as advice you can rely on. The transcripts of your own words are accurate; Ouna's interpretation of them may not be.
Ouna is not:
If you are in distress, please reach a person who can help — see the resources at the top of this document.
You must be at least 18 years old to use Ouna. By creating an account you confirm you are 18 or older.
You are responsible for using Ouna in a way that is consistent with the laws of the place where you live. Ouna is operated from the United States; access from any other country is at your own risk and subject to local law.
To use the Ouna app you create an account using your phone number. You may also provide a display name, birth year, optional email, and optional profile photo. You are responsible for the accuracy of what you provide and for keeping your account secure.
If you believe your account has been compromised, contact us at hello@meetouna.com.
Everything you share with Ouna belongs to you. Your stories, your memories, your words — they are yours. We do not claim ownership of anything you tell Ouna.
By using Ouna, you grant Story Industries a limited, non-exclusive license to record, store, transcribe, analyze, and process your conversations and the data you provide — including reading and reviewing transcripts internally for product improvement, debugging, and safety review — only for the purpose of providing and improving Ouna for you and other users. The Privacy Policy describes how these activities work in practice and what we will never do with your content (sell it, share it with marketers, train any external AI on it, or surface it to other users).
You can delete your account and all associated data at any time from the Settings page in the app. Deletion is permanent. See the Privacy Policy for the full list of what is deleted.
Use Ouna for personal reflection and conversation. That's what it's for.
Do not:
We may suspend or terminate your account if you use Ouna in a way that violates these Terms or that creates risk to other users, the service, or third parties. We will give notice when we can; we may act immediately when we cannot.
Ouna is software for biographical reflection. You can talk with it about your life — what you remember, what you've lived through, what you're working through, what you hope for. Creative collaboration grounded in your life is part of that — Ouna can tell a joke with you, write a poem, work on a fictional story, or explore a non-explicit fantasy as part of how you reflect.
Ouna is not built to:
When a conversation crosses into territory the agent isn't built for, the agent will say so plainly, surface the resources you actually need (including 988, the Crisis Text Line at HOME to 741741, or 911 where appropriate), and end the conversation. If you're in a moment that needs a person, you should discontinue the conversation with Ouna and reach those resources directly — they are designed for this, and we are not.
We do not contact emergency services, police, family, employers, or any other third party on your behalf. The resources we surface are how to reach the help you need; we trust you to use them. We do not monitor conversations in real time, do not promise to recognize every situation, and do not maintain a watchlist of users. The narrow circumstances in which information may be disclosed without your consent — primarily compliance with valid legal process — are described in our Privacy Policy under When else we may share information; those are forced-disclosure circumstances, separate from the discretionary outreach we commit not to undertake.
If you need help right now, please reach the resources at the top of this document. They are real, they are staffed, they are designed for this.
We aim to keep Ouna available and reliable but cannot promise uninterrupted access — the service may be unavailable for maintenance, updates, or reasons beyond our control. Because Ouna is a research preview, we change how it works, what it asks, how it sounds, and what it remembers on a regular basis, and we may add, modify, or discontinue features without notice. Where we can, we will tell you before a significant change. Some features may be marked beta or experimental — those may change, fail, or be removed at any time, and are provided as-is.
Ouna — including its software, design, brand, and underlying technology — is owned by Story Industries, Inc. and is protected by intellectual property law. These Terms do not grant you any rights to our intellectual property beyond the right to use the service.
The content on withouna.com is owned by Story Industries, Inc. You may not copy, reproduce, or distribute it without permission.
You retain all rights to the stories, words, and data you share with Ouna. The license you grant in §5 is the only right we hold in your content, and it exists only to operate the service.
If you send us feedback, suggestions, or ideas about Ouna, we may use them to improve the service without obligation to you.
Ouna is provided "as is" and "as available." To the fullest extent permitted by law, Story Industries disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
Ouna uses artificial intelligence. AI can produce content that is incorrect, misleading, or inappropriate. You should not rely on Ouna as a source of factual, medical, legal, financial, or other professional information.
To the fullest extent permitted by law, Story Industries — and our officers, directors, employees, contractors, and agents — shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, lost opportunities, or emotional distress, arising from or related to your use of Ouna or our website.
Our total liability for any claim arising from these Terms or your use of Ouna shall not exceed the greater of (a) the amount you have paid to Story Industries in the twelve months preceding the claim, or (b) one hundred US dollars (US$100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. To the extent that the law of your jurisdiction prevents the application of any clause in this section, that clause applies to you only to the extent permitted, and the rest of these Terms remain in effect.
You agree to defend, indemnify, and hold harmless Story Industries, its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your violation of these Terms, (b) your misuse of Ouna, or (c) your violation of any third party's rights.
You can stop using Ouna and delete your account at any time. See §5 for what is deleted.
We may suspend or terminate your access if you violate these Terms or if continuing your access would create risk to other users, the service, or third parties. We will give you notice when we reasonably can; we may act immediately when we cannot.
When your account ends, your right to use Ouna ends. The sections identified in §16 Survival continue to apply.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Subject to §15 (which requires most disputes to be resolved by binding arbitration), the federal and state courts located in Delaware will have exclusive jurisdiction over any dispute arising from these Terms or your use of Ouna, and you and Story Industries each consent to personal jurisdiction in those courts. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or to enforce confidentiality obligations.
Before initiating arbitration or any formal legal action, you agree to contact us at hello@meetouna.com with a written description of the dispute and to try in good faith to resolve it informally for at least 30 days. We will do the same. Many disputes can be resolved this way. The 30-day informal-resolution period is a precondition to either party initiating arbitration.
Please read this section carefully. It affects your legal rights and requires that most disputes between you and Story Industries be resolved by binding individual arbitration rather than in court, and it limits your ability to bring or participate in class actions.
You and Story Industries agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of Ouna or our website, your account, or the relationship between us — whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when the claim arose — shall be resolved exclusively through final and binding individual arbitration, rather than in court, except as set out below. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this Section 15.
This arbitration agreement does not apply to: (a) individual claims that qualify for small claims court, so long as the matter remains in that court and is brought on an individual (non-class) basis; (b) claims for injunctive or other equitable relief to stop unauthorized use of intellectual property or breaches of confidentiality; or (c) any claim that cannot be required to be arbitrated under applicable law.
You and Story Industries agree that each of us may bring claims against the other only in your or our individual capacity, and not as a plaintiff or class member in any purported class, consolidated, collective, or representative action or proceeding. Class arbitrations, class actions, private attorney general actions, and consolidated proceedings are not permitted under this agreement. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If a court or arbitrator decides that any part of this §15.3 is unenforceable as to a particular claim or request for relief, that claim or request must be brought in the courts described in §14, and the rest of this §15 remains in effect for all other claims.
The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures in effect at the time arbitration is commenced (the "JAMS Rules"), as modified by these Terms. The JAMS Rules are available at jamsadr.com. The arbitration will be conducted before one neutral arbitrator. The seat of arbitration is Wilmington, Delaware. Any in-person hearings, if held, will take place in Wilmington, Delaware, unless you and Story Industries agree otherwise; remote hearings are permitted at the arbitrator's discretion. The arbitrator will have authority to grant any remedy that would be available in court under applicable law, subject to the limitations in §11 (Limitation of liability) and §15.3 (Class-action waiver).
Each party will bear its own attorneys' fees and costs except where the JAMS Rules or applicable law require otherwise, or where the arbitrator awards them. Filing and administrative fees will be allocated as required by the JAMS Rules; for consumer disputes, Story Industries will pay the portion of fees that exceeds what you would have paid to file a similar claim in court, where the JAMS Rules so provide.
You can opt out of this arbitration agreement, in which case neither you nor Story Industries will be bound by §15.1 (Agreement to arbitrate) or §15.3 (Class-action waiver). To opt out, you must send written notice to Story Industries at hello@meetouna.com within 30 days of the date you first agree to these Terms (or, if you already have an account, within 30 days of the date these Terms become effective for you). Your notice must include your name, your account phone number or email, and a clear statement that you wish to opt out of the arbitration agreement. Opting out will not affect any other provision of these Terms.
This §15 survives termination of these Terms or your account. If any portion of this §15 (other than the Class-action waiver in §15.3, which is governed by the rule in that section) is found to be unenforceable, that portion will be severed and the remainder of §15 will remain in effect.
If you have questions about these Terms:
Story Industries, Inc.
2810 N Church St, PMB 122936
Wilmington, DE 19802-4447
United States
Email: hello@meetouna.com
For legal notices, see Notices to us in §16.
These Terms of Service apply to the Ouna mobile application and the withouna.com website, both operated by Story Industries, Inc.
